Fuel Poverty is where a person or household is living on a low income and can’t afford to pay for the gas and electricity they need to use, for example to heat their home or cook.
Fuel Debt is when someone is in arrears with their gas or electric bills.
This can happen when people have to choose between paying their fuel bill and another essential cost.
There are laws which Fuel companies must follow when their customers have fuel debt.
The Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with energy bills over the winter of 2022 to 2023.
You do not need to apply. You will get the discount monthly starting in October 2022. If you have not received it contact your energy supplier or book an appointment at your nearest deafPLUS Centre or on the deafPLUS Adviceline.How to Minimise Fuel Costs