Fuel Poverty & Debt

If You Have Fuel Debt

If you have arrears on your fuel account that you cannot clear it is important to contact your Fuel Supplier as soon as possible. You should tell them why you are having problems and let them know if there are circumstances that make you vulnerable. This includes having a hearing impairment or being Deaf.

This is because there is a risk that your supply of electricity and gas could be cut off. Before this can happen the Fuel Supplier should then offer you

  • Advice about improving your use of energy
  • a range of methods to help you pay, taking into account your ability to pay.

They may offer you a prepayment meter or apply to have direct deductions from certain benefits you receive to pay off the arrears and ongoing costs.

Date modified: April 06 2020 | Date created: April 06 2020

Coming soon...

Very soon our exciting and groundbreaking knowledge base will be launched providing instant access to deaf friendly advice on a huge range of issues which anyone can access 24 hours a day, 365 days a year. Please check again soon.