Personal Independence Payment (PIP)

Your PIP decision

  • You will receive a decision letter which will tell you whether you have been awarded PIP.
  • If you have been awarded PIP the letter will also tell you what you have been awarded and how long for. You should keep this letter safe as proof of your entitlement.

If you are not happy with the Decision

  • Contact PIP and ask them to change their decision. This is called a Mandatory Reconsideration. You must do this within one month of the date on the Decision letter.
  • You can contact them by letter, phone or textphone. Their contact details are on your decision letter. If you use phone or textphone send a letter later and keep a copy.
  • It is advisable to ask for a copy of the medical report that was used to make the decision. Ask them not to make a decision on your request until you have received a copy of the medical report and responded.
  • Once you have received the copy of the medical report you should:
    • Look at the report and make notes of what parts you think are wrong and why.
    • Make a note of what you think your needs really are
    • Show the report and your notes to your doctor, carer or adviser and ask if they will give you a letter to support your opinion.
  • Send any new evidence you get to PIP with a letter outlining your needs and difficulties.
  • When you ask for a Mandatory Reconsideration your whole award of PIP will be looked at again. Your award could be increased, decreased or disallowed.

If you need further support, contact us at the Adviceline on or book an appointment with one of our Advisers HERE.

Date modified: September 22 2021 | Date created: March 04 2020

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