Universal Credit

You will be informed of the decision on your claim on your online UC Account.

This will tell you:

• Whether you are entitled to UC
• how your UC has been calculated
• when your UC will be paid each month
• When your first payment will be paid

If you are not happy with the decision

If you disagree with any of the decision you can ask for a Mandatory Reconsideration. There are four ways you can do this:

• Write a message in your Universal Credit online account
• Fill in a CRMR1 form for requesting a Mandatory Reconsideration and either complete it online and send it online on your journal or print it out and send it to the address at the top of the Decision letter. Please click here to access the document.
• Write to the DWP and ask for a Mandatory Reconsideration. Send your letter to the address on the Decision letter
• Call the number on the decision letter and ask for a Mandatory Reconsideration if you are near the 1-month deadline, then confirm this on-line (on the journal) or by sending a letter confirming that you disagree with the decision and are requesting a Mandatory Reconsideration.

It is important to keep copies of any letters, revisions or appeals you send.

You will receive a new decision on your online account. If you still disagree with the new decision you can appeal. Please see the next section on how to appeal.

If you need further support, contact us at the Adviceline on adviceline@deafplus.org or book an appointment with one of our Advisers HERE.

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